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#FreshketTeam

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Freshket is a platform for restaurant food supplies. We streamline the entire food supply chain process and make it simple, efficient and transparent. We're growing fast and looking for people who are committed, ambitious, team-oriented and planned. Join us! Send your profile to talent@freshket.co

  • About the job:
    • Develops product vision and strategy for restaurant food supply
    • Develops, owns, and executes product roadmap for restaurant food supply experience
    • Responsible for innovation and end-to-end launch of products.
    • Works with cross-functional teams and various stakeholders, including analytics, design/user experience, engineering, and business teams to create best customer experience.
    • Turns data insights into products with actionable outcomes to the ultimate customer.
    • Works in an Agile environment and continuously reviews the business needs, refines priorities, outlines milestones and deliverables, and identifies opportunities and risks.
    • Translates product roadmap features into well-defined product requirements including features, user stories, and acceptance criteria.
    • Prioritizes and maintains the sprint backlog for assigned products, balancing the requirements of stakeholders.
    • Develops and maintains appropriate tracking and reporting of product performance post-launch to evaluate future investment.
    • Plan and implement company talent acquisition strategy for commercial positions
    About you:
    • 5+ years work experience in product management
    • Proven track record of managing all aspects of a successful product throughout its lifecycle
    • Proven ability to develop product strategies and effectively communicate recommendations to executive management
    • Proven technical background with understanding and/or hands-on experience in software development/technologies
    • Strong problem solving skills and willingness to roll up one’s sleeves to get the job
    • Skilled at working effectively with cross functional teams in a matrix organization
    • Excellent written and verbal communication skills
    Apply Product Owner

  • About the job:
    • Plan and implement company talent acquisition strategy for commercial positions
    • Help designing and managing recruitment and selection processes
    • Develop company’s policy for talent benchmarking, talent assessment and interviewing
    • Conduct sourcing activities in order to fill opening positions
    • Perform analysis of organizational development and anticipate future employment needs
    • Manage full-cycle recruitment, from identifying and addressing talent requirements to onboarding new hires, always looking to further improve the candidate journey
    • Review employment applications and background check reports
    About you:
    • A Bachelor 's degree or higher in business administration, social studies, HR or relevant field
    • 3+years of experience in a recruitment field.
    • Bonus points for start-up experience
    • Demonstrated knowledge and understanding of employment legislation and compliance requirements, HR policies and best practices
    • Outstanding interpersonal and communication skills; demonstrated influence and diplomacy at all levels
    • Meticulous attention to detail, enthusiastic, positive, friendly and a great sense of humor
    • Able to communicate in English
    Apply Talent Acquisition Supervisor

  • About the job:
    • Plan and implement company talent acquisition strategy for Tech/IT positions
    • Help designing and managing recruitment and selection processes
    • Develop company’s policy for talent benchmarking, talent assessment and interviewing
    • Conduct sourcing activities in order to fill opening positions
    • Perform analysis of organizational development and anticipate future employment needs
    • Manage full-cycle recruitment, from identifying and addressing talent requirements to onboarding new hires, always looking to further improve the candidate journey
    • Review employment applications and background check reports
    About you:
    • ABachelor's degree or higher in business administration, social studies, HR or relevant field
    • 3+years of experience in recruitment IT function
    • Bonus points for start-up experience
    • Demonstrated knowledge and understanding of employment legislation and compliance requirements, HR policies and best practices
    • Outstanding interpersonal and communication skills; demonstrated influence and diplomacy at all levels
    • Meticulous attention to detail, enthusiastic, positive, friendly and a great sense of humor
    • Able to communicate in English
    Apply Talent Acquisition Supervisor - Tech

  • About the job:
    • Research and identify new business opportunities - including new markets, growth areas, trends, customers, partnerships, products and services - or new ways of reaching existing markets
    • Think strategically - seeing the bigger picture and setting aims and objectives in order to develop and improve the business
    • Work strategically - carrying out necessary planning in order to implement operational changes
    • Have a good understanding of the businesses" products or services and be able to present and advise others about them
    • Develop financial models for company financial success
    • Develop investor relationships and support investor requests
    • Keep abreast of trends and changes in the business world
    About you:
    • Advanced degree in business administration or equivalent
    • 5+years of experience in Business Development or similar
    • Excellent communication and negotiation skills
    • Excellent leadership skill
    • Great presentation skill
    • Critical thinker and problem solver
    • Growth mindset
    Apply Senior Business Development Manager

  • About the job:
    • Implement sales strategy
    • Responsible for the owned team’s sales target
    • Drive sales team with daily approach
    • Recruit, train, motivate and evaluate sales team
    • Monitor and report sales metrics
    • Drive and implement sales process and make sure that salespeople implement process correctly
    • Promote demand aggregation model
    About you:
    • Minimum of Bachelor 's Degree in Business Administration, Management or equivalent.
    • At least 3 years of working experience in sales is required
    • Team management experience
    • Proven sales experience preferably with e-commerce or start-ups is preferred
    • Experience working with Salesforce or similar CRM is a plus
    • Familiarity with different sales techniques and pipeline management
    • Strong communication, negotiation and interpersonal skills
    • High achiever
    • Self motivated and driven
    • Adaptable to change
    Apply Sales Lead

  • About the job:
    • At Freshket, our sales team in the engine that drives customer reach in food supply solutions.
    • We are on a mission to be Thailand’s leading food supply platform.
    • We achieve our mission by being user centric, innovative, teamwork and committed.
    • Sales representatives must drive our revenue through skills; and represent Freshket with a comprehensive understanding of our offerings.
    • Sales representatives are responsible for achieving company objectives through understanding customers, effective planning, managing sales activities along the process;
    • from lead generation, closing sales, fully-satisfied onboarding and building relationships.
    About you:
    • This role requires 2+years of experience in B2B sales area; proven track record of success in the sales cycle from plan to close, excellent communication,
    • interpersonal, collaboration and motivation skills, superb leadership ability, analytical skill, and strategic planning ability.
    • The successful candidate will be a self-starter and fast-learner who likes challenges and loves changes.
    Apply Sales Representative

  • About the job:
    • Take care of incoming cases and provide outstanding and exceptional service to restaurants
    • Deliver prompt solution to ensure customer satisfaction
    • Track and follow up all customer requests/cases in a timely manner
    • Prioritize and resolve customer issues effectively
    • Handle dissatisfied customers in a polite and professional way
    • Understand and track the root causes of customer complaints and churn users. Feedback to the related team.
    • Manage large volume of customer cases in a friendly and courteous manner
    • Work with internal teams to address and resolve customer issues efficiently.
    • Strategy:
    • Develop and implement key account and product strategies to achieve organizational sales goals.
    • Oversee the strategy and direction to grow business revenue and product category.
    • Analyze customer needs, competitors, and market situations.
    • Define strategic offering for each segment.
    About you:
    • Good communication and interpersonal skills.
    • Service mind
    • Passionate and self-starter.
    • Demonstrated result-oriented with ability to work under pressure, fast-pace with high sense of ownership
    Apply Customer Success

  • About the job:
    • Strategy:
    • Develop and implement key account and product strategies to achieve organizational sales goals.
    • Oversee the strategy and direction to grow business revenue and product category.
    • Analyze customer needs, competitors, and market situations.
    • Define strategic offering for each segment.
    • Operation:
    • Build and create long lasting relationships between company and customer to understand more about their business and key success factors.
    • Leverage restaurant insights conducted/ received by ….
    • Drive the growth of the revenue by taking decisions on assortment development, promotions and marketing campaigns under the supervision of Account Management manager.
    • Manage sales and revenue growth for non-key accounts across all product categories.
    • Prepare accurate sales data/conversion rate and historical data in each segment to develop the North Star portfolio.
    • Team management:
    • Lead non-key account team to achieve company goals both revenue and SKUs expansion.
    • Driven to achieve team goals and is transparent to share ideas to help the total team improve performance.
    • Hire, train and evaluate AM-representatives as well as track and monitor performance.
    • Work collaboratively with internal departments and the company’s network in special projects to fulfill customers’ needs and increase opportunities.
    About you:
    • Problem solving
    • Communication
    • Negotiation
    • Analytical skill and strategic thinking
    • Demonstrated result-oriented with ability to work under pressure, fast-pace with high sense of ownership
    • Fast learning and keep improving
    • Passionate and self-starter. Demonstrated commercial mindset
    • Strong leadership skill
    Apply Account Manager - Assistant Manager

  • About the job:
    • Product
    • Plan and develop product strategies / calendar based on seasonal & trends
    • Identify and implement product and pipeline with sourcing team
    • Manage to clear stock for clearance products
    • Review product request list from customers
    • Pricing
    • Plan and develop pricing strategies
    • Strategically review and revise Freshket price weekly
    • Strategically review and revise Freshket PVP to serve customer satisfaction
    • Price survey both local market and competitor (modern trade etc.)
    • Maintain price system & manually execute if necessary
    • Accountability
    • Unit sold
    • GMV and margin per strategic SKUs
    • Dead stock value
    • Competitive price
    • Margin
    About you:
    • +5 years work experience in operation/merchandising/product & price management
    • Strong analytical skill
    • Strong problem solving skills and willingness to roll up one’s sleeves to get the job
    • Skilled at working effectively with cross functional teams in a matrix organization
    • Excellent written and verbal communication skills
    • Operational excellence
    • Experience with e-commerce or to FMCG background will be considered a plus
    Apply Merchandising Manager

  • About the job:
    • Lead, develop, and take responsibility of an operations process in terms of Product completeness, Inventory value, Product Quality and Supplier Billing
    • Constantly monitor and improve team performance to align with company strategy
    • Develop strong relationship with suppliers/ key stakeholders both internally and externally ensuring effective partner cooperation as well as smooth operational executions
    About you:
    • Bachelor degree in Business Administration or in related field
    • Minimum 3-5 years of experience in the supply chain or similar
    • Over 2 years in supervisor/assistant manager level is a plus
    • Passionate and self-starter. Demonstrated commercial mindset with strong analytical skill
    • Demonstrated result-oriented with ability to work under pressure, fast-pace with high sense of ownership
    • Good communication and interpersonal skills
    • Good command in English for business use
    • Proficient in using MS Offices is a must
    Apply Assistant Supply Chain Manager

  • About the job:
    • Actively plan and deploy operation resources on daily basis (labour team, equipment, consumables). Closely monitor operation and promptly adjust operation plan to align with situation.
    • Responsible for hourly processing center performance monitoring and timely resolve operational situation to ensure optimal product quality and all production tasks are completed on a timely manner (quality inspection, washing, trimming, packing, delivery)
    • Monitor and control operational expenses i.e. food waste, staff over-time, operation consumable usage, etc.
    • Set up standard operating procedures for operation team, enforce and ensure all staffs comply with the SOP at all time.
    • Set, implement, and enforce production aligning with Good Manufacturing Practice (GMP) guideline to ensure high food quality standard and compliance with all internal and external food production regulations and legislations. Promote and enforce health/ safety procedures for operation team.
    • Conduct regular performance review, ensure all operation KPIs are fully achieved and lead continuous improvement initiatives.
    • Actively liaise with sales, marketing, and warehouse to maintain accurate operational forecast and prepare resources efficiently.
    • Responsible for operational PNL, team management, human resource development and operation knowledge training
    • Working hours between 14.00 – 23.00 Hrs and 22.00 - 08.00 Hrs.
    About you:
    • Passionate and self-starter with strong leadership skill
    • Thai, bachelor’s degree in related field
    • Proficient using MS Offices is required
    • Fast-pace with high sense of ownership. Demonstrated result-oriented with ability to work under pressure
    • Prior experience in food manufacturing or warehouse operation is considered a plus
    • Process-driven and strong operational implementation skill
    Apply Processing Center Supervisor

  • About the job:
    • Assisting in the recruitment of quality drivers into the fleet.
    • Developing efficient driver schedules to maximize profits.
    • Managing drivers so they adhere to strict schedules.
    • Finding ways to cut costs and maximize profits.
    • Developing strategies for greater efficiency
    • Monitoring driver behavior and ensuring a high level of customer service.
    • Analyzing data to increase business operational efficiency.
    • Negotiate with 3PLs to optimize the cost
    • Develop the strategies to expand the fleet size and balance the ratio between inhouse and 3PLs
    • Coach team members and assist team to achieve the KPIs
    About you:
    • At least 3 years of proven experience in Fleet management
    • Familiar with transport management systems
    • Experiences in E-commerce business will be advantage
    • Process-driven and strong operational implementation skill/ project management skill
    • Demonstrated result-oriented with ability to work under pressure, fast-pace with high sense of ownership
    • Excellent problem solving skill
    • Based location at Freshket HQ - Asok
    • Probation period 119 days
    Apply Logistic Fleet Manager

  • About the job:
    • Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks.
    • Assists management with hiring processes and new team member training.
    • Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance.
    • Communicates deadlines and goals to team members.
    • Conducts team meetings to update members on best practices and continuing expectations.
    • Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines.
    • Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints.
    • Translates high-level requirements into detailed designs, and technical estimates.
    • Possess solid communication skills and a strong customer focus.
    About you:
    • 8+ years of experience in the design and implementation of complex IT solutions.
    • Have experience in any start up company.
    • Practical operational experience including monitoring application and infrastructure performance and reliability
    • Deep understanding of technologies in the open source developer ecosystem, developer frameworks, continuous integration platforms
    • Familiarity with the DevOps philosophy, practices, and tools.
    • Excellent communications and presentation skills.
    • Passion for quality and writing clean and readable code that scales and performs well.
    • Solid understanding of object-oriented design and programming concepts.
    • Strong desire to learn and share knowledge with others.
    • High understanding of startup pace.
    Apply Software Develoment Team Lead

  • About the job:
    • Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks.
    • Develop, organize, and manage testing schedules, ensuring that the team member meets expectations and deadlines.
    • Manage the day-to-day activities of QA team members, including scheduling and managing ongoing projects.
    • Coordinate bug fixes and software enhancements with development and engineering teams.
    • Conducts team meetings to update members on best practices and continuing expectations.
    About you:
    • Bachelor degree in Computer Science, Computer Engineering or a related technical field.
    • 7+ years experience in automated testing.
    • Excellent high-level written and verbal communication skills.
    • Excellent analytical skills.
    • Strong desire to learn and share knowledge with others.
    • High understanding of startup pace.
    • Experienced with Robot Framework and Selenium.
    • Experienced with Mobile automation tools is a plus.
    Apply QA Lead

  • About the job:
    • Review requirements, specifications and technical design documents to provide timely and meaningful feedback.
    • Create detailed, comprehensive and well-structured test plans and test cases.
    • Estimate, prioritize, plan and coordinate testing activities.
    • Design, develop and execute automation scripts using open source tools.
    • Identify, record, document thoroughly and track bugs.
    • Perform thorough automated regression testing when bugs are resolved.
    • Develop and apply testing processes for new and existing products to meet client needs.
    • Liaise with the product development team to identify system requirements.
    • Monitor debugging process results.
    • Investigate the causes of non-conforming software and train users to implement solutions.
    • Track quality assurance metrics, like post release defects.
    • Stay up-to-date with new testing tools and test strategies.
    About you:
    • Bachelor degree in Computer Science, Computer Engineering or a related technical field.
    • 2+ years experience in automated testing.
    • Excellent high-level written and verbal communication skills.
    • Excellent analytical skills.
    • Strong desire to learn and share knowledge with others.
    • High understanding of startup pace.
    • Experienced with Robot Framework and Selenium.
    • Experienced with Mobile automation tools is a plus.
    Apply QA Engineer (Automate) - Junion/Senior

  • About the job:
    • Design, develop and deliver code that is necessary to support new feature developments and enhancements.
    • Deliver unit tests with all code to prove correctness, robustness, and scalability.
    • Translate high-level requirements into detailed designs, and technical estimates.
    • Possess solid communication skills and a strong customer focus.
    • Maintain knowledge of emerging technologies.
    About you:
    • 2+ years experience in software development or related fields.
    • Passion for quality and writing clean and readable code that scales and performs well.
    • Solid understanding of object-oriented design and programming concepts.
    • Proficient with Go programming language.
    • Proficient with SQL.
    • Experienced with Git and Agile methodologies is a plus.
    • Experienced with AWS cloud computing is a plus.
    • Strong desire to learn and share knowledge with others.
    Apply Software Engineer (Golang)

  • About the job:
    • Design, develop and deliver code that is necessary to support new feature developments and enhancements.
    • Deliver unit tests with all code to prove correctness, robustness, and scalability.
    • Work collaboratively with UX, design with the team to develop customer-facing applications.
    • Translate high-level requirements into detailed designs, and technical estimates.
    • Possess solid communication skills and a strong customer focus.
    • Maintain knowledge of emerging technologies.
    About you:
    • 2+ years experience in software development or related fields.
    • Passion for quality and writing clean and readable code that scales and performs well.
    • Solid understanding of object-oriented design and programming concepts.
    • Proficient with React Native (Typescript).
    • Proficient with SQL.
    • Experienced with Git and Agile methodologies is a plus.
    • Experienced with AWS cloud computing is a plus.
    • High understanding of start-up pace.
    Apply Software Engineer (React Native) - Mid/Senior

  • About the job:
    • Work with stakeholders throughout the organization to identify opportunities for leveraging company data to drive business solutions.
    • Mine and analyze data from company databases to drive optimization and improvement of product development, marketing techniques and business strategies.
    • Research and develop statistical learning models for data analysis
    • Develop custom data models and algorithms to apply to data sets.
    • Use predictive modeling to increase and optimize customer experiences, revenue generation, ad targeting and other business outcomes.
    • Develop company A/B testing framework and test model quality.
    • Coordinate with different functional teams to implement models and monitor outcomes.
    • Collaborate with product management and engineering departments to understand company needs and devise possible solutions
    • Develop processes and tools to monitor and analyze model performance and data accuracy.
    • Support and develop data scientists by providing advice, coaching and educational opportunities.
    About you:
    • Bachelor degree in Computer Science or a related technical field.
    • 5+ years experience in ETL, data processing, data programming and data analytics or similar.
    • Expert proficiency in R, Python, Java and SQL.
    • Experience in creating and using advanced machine learning algorithms and statistics: regression, simulation, scenario analysis, modeling, clustering, decision trees, neural networks, etc.
    • Experience in developing cloud applications running on AWS (Amazon Web Services) and GCP (Google Cloud Platform).
    • Experience in designing and implementing systems using emerging technology.
    • Excellent level of English, both written and spoken.
    Apply Data Scientist - Senior/Lead

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