Refund Policy

1    We ask that you please check your order upon delivery. If you’re not completely happy with your fresh or perishable products, let us know within 6pm at the delivery date and we’ll give you a full refund. If there is any damaged or incorrect grocery product(s) (including delivery of additional product(s) not ordered by you), please contact us within 6 pm on the delivery date at Line@: @freshket or call us at 092-242-1495. Freshket at its sole discretion, will offer a replacement or refund of the damaged or incorrect product(s), or arrange for the re-delivery, collection and/or return of the incorrect product(s).

2    The replacement of damaged or incorrect products will be done within the next day and we’ll do our best to replace them at the same delivery date.

3    The money refund of damaged, incorrect, incomplete product(s) will be done within 7-14 working days through your account according to your payment method.

4    For Marketplace items that are faulty, damaged, expired, or not as described on Website/Application, please contact us at Line@: @Freshket or call us at 092-242-1495 within the delivery date for fresh or perishable products and within 3 days for non-perishable products, and we’ll do our best to resolve the matter either by replacing the product or by issuing you a credit.

5    We ask that all returned products are not used or expired, and in the original box and/or packaging. Freshket reserves the right, but has no obligation to, inspect the returned product and to determine whether the product was rightfully returned in accordance with this paragraph. Where Freshket exercises its right to inspect the Product, Freshket’s decision in respect of such returned products shall be deemed final and binding on you.